Speechflo FAQs

Subscription & Billing

How do I restore my purchase?

If you've already purchased Speechflo Premium, tap Restore Purchases from the subscription or account screen. Make sure you're signed in with the same Apple ID or Google account you used to make the purchase.

How do I cancel my subscription?

iPhone/iPad: Open Settings → Apple ID → Subscriptions, then select Speechflo and choose Cancel Subscription.
Android: Open the Google Play Store → Payments & subscriptions → Subscriptions, select Speechflo, then tap Cancel Subscription.

You'll continue to have access until the end of your current billing period.

Subscriptions are managed through your app store.

Why was I charged?

If you have an active subscription, your app store automatically renews it unless you cancel before the renewal date. If you believe you've been charged incorrectly or see duplicate charges, please contact our support team with your purchase receipt, and we'll be happy to help investigate.

How do I upgrade to Premium?

Open the Premium or Subscription section in Speechflo, choose the plan that best fits your needs, and complete the purchase through the App Store or Google Play.

Telephone Simulations

Why isn't my microphone working?

First, make sure Speechflo has permission to access your microphone. If the problem continues:

Close and reopen the app.
Restart your device.
Check that another app isn't currently using the microphone.
Make sure your device isn't muted or connected to an audio device that prevents microphone input.

Why can't the AI hear me?

Try speaking clearly at a natural pace in a quiet environment. If Speechflo still isn't detecting your voice:

Confirm microphone permissions are enabled.
Check your internet connection if the exercise requires online AI features.
Ensure your microphone isn't blocked or covered.

Why is speech recognition slow?

Speech recognition speed can vary depending on:

Your device's performance.
Background apps using system resources.
The length of your response.
Internet quality for cloud-powered features.

For the best experience, close unused apps and use Speechflo on a stable connection when required.

Why did the conversation end?

A conversation may end if:

The scenario has been completed.
There was a temporary connection issue.
No speech was detected for an extended period.
An unexpected error occurred.

You can simply start a new conversation and continue practicing.

Audio & Voice

I can't hear the AI voice.

First, check that:

Your device volume is turned up.
Silent mode isn't affecting media playback.
Bluetooth audio isn't connected to another device.

If the issue continues, restart the app and try again.

The AI voice sounds delayed.

A short delay can happen while the next response is being generated, especially on slower internet connections. This is normal and should only last a few seconds.

The microphone isn't detecting my voice.

Move to a quieter location, hold the device at a comfortable speaking distance, and avoid covering the microphone with your hand or phone case.

Account

I can't sign in.

Double-check your email address and password. If you've forgotten your password, use the Forgot Password option on the sign-in screen to reset it.

How do I change my email?

If your account settings support email changes, open Profile → Account Settings → Change Email and follow the verification steps. If you don't see this option, contact our support team for assistance.

Will I lose my progress if I get a new phone?

No. As long as you sign in with the same Speechflo account, your progress and history will sync to your new device.

How do I delete my account?

Open Profile → Settings → Delete Account and follow the confirmation steps. Deleting your account permanently removes your account data and cannot be undone.

General

Does Speechflo work offline?

Some exercises may work offline, while AI-powered conversations and certain features require an internet connection.

Which devices are supported?

Speechflo supports modern Android and iOS devices. For the best experience, keep both your operating system and the app updated to the latest version.

How can I contact support?

If you can't find the answer you're looking for, contact us at hello@speechflo.com. Please include details about the issue, your device model, operating system version, and any screenshots if possible.